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Hanwell Dental Centre

Visit our sister practice

Hanwell Dental Centre

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In this practice, we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service.

When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

  1. The person responsible for dealing with any complaint about the service which we provide is Miss Debbi Sukul, Practice Manager.
  2. If a patient complains on the telephone or in person, we will listen to their complaint and offer to refer him or her to the Practice Manager immediately. If the Practice Manager is not available at the time, then the patient will be informed when they will be able to talk to the Practice Manager and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on to the Practice Manager. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
  3. If the patient complains in writing or by email, it will be passed on immediately to the Practice Manager, Miss Debbi Sukul.
  4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist concerned, unless the patient does not want this to happen.
  5. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice within three working days.
  6. We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
  7. We will confirm the decision about the complaint in writing immediately after completing our investigation.
  8. Proper and comprehensive records are kept of any complaint received as well as any actions taken to improve services as a consequence of a complaint.
  9. If patients are not satisfied with the result of our procedure then a complaint may be made to:

The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 03450 154 033 www.ombudsman.org.uk.

The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk.

The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 08452 224 141, the dentists’ regulatory body for complaints about professional misconduct.

Our work is our bond

Our aim is to provide our patients with all of the information they need in order to make an informed decision on the type of dentistry that they would like.

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Treatment - Lim Dental Practice

General Dentistry

We focus on the small things to ensure major results.
Treatment - Lim Dental Practice

Cosmetic Dentistry

Minimally invasive treatment, life-altering results.
Treatment - Lim Dental Practice

Teeth Straightening

Satisfaction and positive confidence with Invisalign®.
Treatment - Lim Dental Practice

Dental Implants

Get your dream smile with dental implants.
Treatment - Lim Dental Practice

General Dentistry

We focus on the small things to ensure major results.
Treatment - Lim Dental Practice

Cosmetic Dentistry

Minimally invasive treatment, life-altering results.
Treatment - Lim Dental Practice

Teeth Straightening

Satisfaction and positive confidence with Invisalign®.
Treatment - Lim Dental Practice

Dental Implants

Get your dream smile with dental implants.
Treatments
treatments line white plain shape1
Lim Dental Practice centre symbol1

Exceptional dentistry

“I can smile confidently today because I have received (and continue to receive) the best treatment at this clinic. The staff and practice are exceptional, professional, kind, fr...”

Dela H

Lim Dental Practice centre symbol1

Exceptional dentistry

“Dr Patel is an excellent dentist with a pleasant and friendly manner. He is very knowledgeable but down to earth (not condescending or intimidating like some dentists). He takes...”

CL

Lim Dental Practice centre symbol1

Exceptional dentistry

“Dr Steve is an excellent dentist. He is very knowledgeable, kind and considerate. He guided me through the whole process, recommended care and provided me with options. He stopp...”

Patty H

Lim Dental Practice centre symbol1

Exceptional dentistry

“It’s been almost two years since I went to Lim Dental Practice, and I’m very happy I registered at this practice and got to know Dr Patel. He is very skilled, kind a...”

Naghme A

Lim Dental Practice centre symbol1

Exceptional dentistry

“Dr Patel was amazing at the treatment! I would love to give more than 5 stars because he was so friendly! He took 2 seconds to remove my tooth, and he was so professional with i...”

Ania M

View all testimonials
left quote grey plain icon
right quote grey plain icon
Lim Dental Practice centre symbol1

Exceptional dentistry

“I can smile confidently today because I have received (and continue to receive) the best treatment at this clinic. The staff and practice are exceptional, professional, kind, fr...”

Dela H

Lim Dental Practice centre symbol1

Exceptional dentistry

“Dr Patel is an excellent dentist with a pleasant and friendly manner. He is very knowledgeable but down to earth (not condescending or intimidating like some dentists). He takes...”

CL

Lim Dental Practice centre symbol1

Exceptional dentistry

“Dr Steve is an excellent dentist. He is very knowledgeable, kind and considerate. He guided me through the whole process, recommended care and provided me with options. He stopp...”

Patty H

Lim Dental Practice centre symbol1

Exceptional dentistry

“It’s been almost two years since I went to Lim Dental Practice, and I’m very happy I registered at this practice and got to know Dr Patel. He is very skilled, kind a...”

Naghme A

Lim Dental Practice centre symbol1

Exceptional dentistry

“Dr Patel was amazing at the treatment! I would love to give more than 5 stars because he was so friendly! He took 2 seconds to remove my tooth, and he was so professional with i...”

Ania M

View all testimonials
left quote grey plain icon
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